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Frequently Asked Questions for Graduate Students

Directory of Frequently Asked Questions
 

 

 

General Questions

1.) When will an e-bill be available for review?
2.) Will I receive a bill every month?
3.) What if I need an official paper bill?
4.) Can I invite other payers to sign up for TigerPay to view and send e-payment?
5.) Are there fees associated with TigerPay?
6.) My account shows a credit balance, how do I request a refund?
7.) What are the technical requirements for viewing the TigerPay site?

 

 

Payments

1.) What are the restrictions for making e-payments?
2.) Are credit card payment allowed?
3.) How can I make an e-payment?
4.) Can international students make e-payments in TigerPay?
5.) Can I still elect to make a paper check payment?
6.) Do I have to store my bank account information on Tiger Pay?
7.) Is my bank account information secure?
8.) Can I have more than one payment account?
9.) How do I change my banking information for payment?
10.) When can I begin making payments using TigerPay?
11.) What if my payment is returned?
12.) Why is my payment not reflected immediately?
13.) Can I add accounts later, after I have set up E-billing?
 
 


Help?

What if I have other questions?

If you have additional questions you may call the Student Accounts Office at: 609-258-6378
or email your questions to: studacct@princeton.edu




General Questions

1.)
When will an e-bill be available for review?
 
Once you have enrolled, an email notification will typically be sent by the end of each month.
 
2.)
Will I receive a bill every month?
 
Yes. Our billing rules have not changed. With the exception of July and August, you will receive a monthly billing notification to coincide with your stipend deduction. However, you can view your online balance at any time and make a payment.

 
3.)
What if I need an official paper bill?
 
There will no longer be a paper bill. You can, however, print the online bill and this document represents an official Princeton University Graduate Bill.

 
4.)
Can I invite other payers to sign up for TigerPay to view and send e-payment?
 
Yes. Follow the online prompts for inviting other payers, or view our instructions on the Student Account web site.

 
5.)
Are there fees associated with TigerPay?
 
No. There are no fees assessed for using TigerPay.

 
6.) My account shows a credit balance, how do I request a refund?
 
If your Student Account is in a credit status, please click on “Credit Release Form” and complete the online request form.

 
7.) What are the technical requirements for viewing the TigerPay site?
 
This site is best viewed using Internet Explorer 5.0 or higher, Netscape 6 or higher and Mozilla Firefox 1.0.6 or higher on a PC. Cipher Strength must be 128 bit encryption. It runs on most operating systems including Windows XP, Windows VISTA, Macintosh, Media Center 2005, Windows 2000/NT, and others.
 
 


Payments

1.)
What are the restrictions for making e-payments?
 
E-payments can only be processed from a US financial institution. Your bank’s routing number will be automatically verified using the Federal Reserve E-Payment Routing Directory and your bank account number will be validated at the time the transaction reaches your bank.
 
2.)
Are credit card payments allowed?
 
No. The University does not accept credit card payments for Student Account bills.

 
3.)
How can I make an e-payment?
 
Simply click on “Home” and then the “Pay Now” button. This will direct you to the “Make Bill Payment” panel to initiate payment. After you have completed the process, you will receive an online confirmation that your payment has been submitted. You will also receive a tracking number to monitor the status of your payment.

 
4.)
Can international payers make e-payments in TigerPay?
 
At this time, the e-payment network is limited to US checking or savings accounts. To submit payment by paper check in US dollars, please print the remittance coupon from the e-billing site. If you wish to wire the funds, please email our office at: studacct@princeton.edu for instructions.

 
5.)
Can I still elect to make a paper check payment?
 
Yes. To insure proper crediting, please print a copy of the bill and include the top portion with your payment mailed to the remittance address indicated at the top of the bill. Payments can also be made in the Student Accounts Office at 701 Carnegie Center, Suite 161 Princeton, NJ 08540.

 
6.) Do I have to store my bank account information on Tiger Pay?
 
No. If you choose not to store your bank information, you will need to enter the information each time you wish to make an e-payment.

 
7.) Is my bank account information secure?
 
Yes. Bank account information can only be accessed by the specific payer who has entered those payment accounts in their profile. While the amount of the payments are available to the student and the owner of the “payment account”, all bank information is marked as confidential and only the owner of the payment account can make payments using that account. Please be reminded that you and all invited payers should keep your TigerPay User Name and Password confidential and in a safe place for reference.

 
8.) Can I have more than one payment account?
 
Yes. You may add multiple payment accounts (checking and savings, for example) when you initially enroll by clicking the “Add Payment Account” button.

 
9.) How do I change my banking information for payment?
 
Once you enter your bank information you cannot revise that information; you must “Remove” that information under “Bank Account Profiles” and add the new information.

 
10.) When can I begin making payments using TigerPay?
 
You can begin making payments as soon as your enrollment in TigerPay is completed.

 
11.) What if my payment is returned?
 
You will receive an e-mail from TigerPay notifying you the reason your payment was returned or rejected. Please check your account information to be sure it was entered correctly. Please be aware that payments returned for insufficient funds will be assessed a return check fee of $25.00.

 
12.) Why is my payment not reflected immediately?
 
Your student account bill is a snapshot in time of your account. Any charges or credits since the bill was issued can be viewed from the Recent Activity Tab.

 
13.) Can I add accounts later, after I have set up E-billing?
 
Yes. You will need to select “My Profile” tab and continue to the “Bank Account Profile”. Then, click “Add Payment Account” button.

 
 

Help?

What if I have other questions?

If you have additional questions you may call the Student Accounts Office at: 609-258-6378
or email your questions to: studacct@princeton.edu

   
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