Student Accounts
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Frequently Asked Questions for Undergraduate Students
Help?
What if I have other questions?
If you have additional questions you may call the Student Accounts Office at: 609-258-6378
or email your questions to:
studacct@princeton.edu
General Questions
| 1.) |
When will an e-bill be available for review?
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| Once you have enrolled, an email notification will typically be sent by the end of each month. |
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| 2.) | Will I receive a bill every month? |
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| No. There will be some months a statement will not be issued. However, you may check at any time recent activity and the outstanding balance. |
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| 3.) | Will my parents automatically get a bill even if I do not invite them? |
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No! You must invite your parents in order for them to view or receive a bill.
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| 4.) | Is there a limit to the number of payers a student can invite? |
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| You can invite as many people as you choose, even those not sending payments. |
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| 5.) | What if my parents do not have an e-mail account? |
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| Your parents may still view bills and pay online. However, they will not receive a notification that a new bill has been produced. |
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| 6.) | Can international students enroll in TigerPay? | |
Yes, e-billing is encouraged. Once you enroll and invite others, they will be able to view and print your bill immediately avoiding postal delays and possible late payment fees. |
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| 7.) | What if I need an official paper bill? | |
There will no longer be a paper bill. You can, however, print the online bill and this document represents an official Princeton University Bill. |
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| 8.) | How do I remove a parent or other invited party from receiving e-bills? | |
From the “My Profile” tab, click on the “nickname” link, enter your email address, uncheck “Student Account Bill” and then click “Update.” |
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| 9.) | Are there fees associated with TigerPay? | |
No. There are no fees for using TigerPay. |
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| 10.) | My account shows a credit balance, how do I request a check? | |
If your Student Account is in a credit status, please click on “Credit Release Form” and complete the online request form. |
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| 11.) | What are the technical requirements for viewing the TigerPay site? | |
This site is best viewed using Internet Explorer 5.0 or higher, Netscape 6 or higher and Mozilla Firefox 1.0.6 or higher on a PC. Cipher Strength must be 128 bit encryption. It runs on most operating systems including Windows XP, Windows VISTA, Macintosh, Media Center 2005, Windows 2000/NT, and others.
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Payments
| 1.) |
What are the restrictions for making e-payments?
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| E-payments can only be processed from a US financial institution. Your bank’s routing number will be automatically verified using the Federal Reserve E-Payment Routing Directory and your bank account number will be validated at the time the transaction reaches your bank. |
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| 2.) | Are credit card payments allowed? |
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| No. The University does not accept credit card payments for Student Account bills. |
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| 3.) | How can I make an e-payment? |
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Simply click on “Home” and then the “Pay Now” button. This will direct you to the “Make Bill Payment” panel to initiate payment. After you have completed the process, you will receive an online confirmation that your payment has been submitted. You will also receive a tracking number to monitor the status of your payment. |
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| 4.) | Can international payers make e-payments in TigerPay? |
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| At this time, the e-payment network is limited to US checking or savings accounts. To submit payment by paper check in US dollars, please print the remittance coupon from the e-billing site. If you wish to wire the funds, please email our office at: studacct@princeton.edu for instructions. |
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| 5.) | Can I still elect to make a paper check payment? |
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| Yes. To insure proper crediting, please print a copy of the bill and include the top portion with your payment mailed to the remittance address indicated at the top of the bill. Payments can also be made in the Student Accounts Office at 701 Carnegie Center, Suite 161 Princeton, NJ 08540. |
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| 6.) | Do I have to store my bank account information on Tiger Pay? | |
No. If you choose not to store your bank information, you will need to enter the information each time you wish to make an e-payment. |
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| 7.) | Is my bank account information secure? | |
Yes. Bank account information can only be accessed by the specific payer who has entered those payment accounts in their profile. While the amount of the payments are available to the student and the owner of the “payment account”, all bank information is marked as confidential and only the owner of the payment account can make payments using that account. Please be reminded that you and all invited payers should keep your TigerPay User Name and Password confidential and in a safe place for reference. |
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| 8.) | Can I have more than one payment account? | |
Yes. You may add multiple payment accounts (checking and savings, for example) when you initially enroll by clicking the “Add Payment Account” button.
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| 9.) | How do I change my banking information for payment? | |
Once you enter your bank information you cannot revise that information; you must “Remove” that information under “Bank Account Profiles” and add the new information. |
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| 10.) | When can I begin making payments using TigerPay? | |
You can begin making payments as soon as your enrollment in TigerPay is completed. |
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| 11.) | What if my payment is returned? | |
You will receive an e-mail from TigerPay notifying you the reason your payment was returned or rejected. Please check your account information to be sure it was entered correctly. Please be aware that payments returned for insufficient funds will be assessed a return check fee of $25.00. |
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| 12.) | Why is my payment not reflected immediately? | |
Your student account bill is a snapshot in time of your account. Any charges or credits since the bill was issued can be viewed from the Recent Activity Tab. |
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| 13.) | Can I add accounts later, after I have set up E-billing? | |
Yes. You will need to select “My Profile” tab and continue to the “Bank Account Profile”. Then, click “Add Payment Account” button. |
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Help?
What if I have other questions?
If you have additional questions you may call the Student Accounts Office at: 609-258-6378
or email your questions to:
studacct@princeton.edu
© The Trustees of Princeton University Princeton University, Princeton, New Jersey 08544 USA University Operator: 609/258-3000 Web page comments: jdonigan@princeton.edu General Comments: jdonigan@princeton.edu |