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A. Purpose

To ensure that all buying responsibilities are conducted in a timely and efficient manner.

B. Responsibilities

All staff strive to respond to inquiries within a 24-hour period to provide timely and efficient customer service. The type of actions to be taken are typically: bidding, approvals, posting, documentation, assistance, etc. All actions should be duly noted in the comments panel of the order for reference whenever possible to create a record and audit trail.

C. Policies/Procedures

The overall philosophy of this office to provide a 24-hour/same-day initial response time to all inquiries.

• A three (3) day turn-around time response window is strived for on all routine inquiries/orders.
• A seven (7) day turn-around time response window is strived for on all non-routine/biddable inquiries/orders that require extensive research or spec preparation (i.e., non off-the-shelf type items).

End of Fiscal Year (June) and end of calendar year (December) inquiries/orders may take longer due to increased volume during those periods. Staff will make every effort to respond as quickly as possible during peak periods, however the standard response times may not be feasible.

D. References

None