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In order to better serve the campus community, a customer satisfaction survey was distributed in February 2004 to measure the overall effectiveness of the Purchasing Department. Questions centered on the core purchasing functions in an effort to both evaluate best practices and develop strategic purchasing initiatives.

A total of 176 members of the campus community were invited to complete the survey, which included academic and administrative managers, purchasing liaisons and other individuals with purchasing authority. Responses from 51 individuals in the target group were received by the deadline (a 29% response rate). Individuals were asked to rate performance using a scale of 1 (not satisfied / strongly disagree) to 5 (very satisfied / strongly agree). If the individual did not use a particular process, n/a was indicated.

The majority of the respondents expressed satisfaction with the services provided by the Purchasing Department, as exhibited in the last graph, with 83% rating either 4 or 5 overall and 98% rating either 3, 4 or 5 overall. All of the specific recommendations for improvement and/or enhancement will be used as goals and objectives in the future.

The Purchasing Department would like to thank all those who participated in this survey. If you have additional questions regarding the survey, please contact Brian Rounsavill at brouns@princeton.edu or by phone at 8-3402.