| How do I gain access to reports in the Warehouse? |
- Please contact the appropriate Package Custodian through the Information Warehouse Who to Contact page.
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| I cannot view reports in the Excel format - what do I do? |
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| How do I gain access to reports in the DataMall? |
- Please contact the appropriate person through the DataMall Who to Contact page.
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| How do I reset my DataMall password? |
- The DataMall password can ONLY be changed using the Change Password option on the DataMall main menu.
- The DataMall password won't match your email password unless you change it on the DataMall main menu.
- If you've forgotten your password, contact us and we can change it for you.
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| I cannot connect to the Warehouse/Cognos Connection; there is an error on my web browser page. |
- Please ensure you are connecting through a secure connection, and your VPN is established.
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| I cannot print Cognos PDF reports on my printer, using the Adobe "Print" button. Other printers seem to work! |
- If this is a network printer, first check to see if the "Print to Image" button is checked on the printer you are using. Please refer to the OIT Knowledge Base article 9899 for detailed instructions.
- If this continues to be an issue, please contact the IT Support Team which supports the printer you are using, as the Firmware on the printer you are using should be updated to the latest University standard. The OIT Help Desk can assist with identifying the IT Support Team associated with the network printer you are using.
- As printers have individual Firmware settings, instances when some printers work while others do not can happen.
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