How do I gain access to reports in the Warehouse?
  • Please contact the appropriate Package Custodian through the Information Warehouse Who to Contact page.
I cannot view reports in the Excel format - what do I do?
How do I gain access to reports in the DataMall?
  • Please contact the appropriate person through the DataMall Who to Contact page.
How do I reset my DataMall password?
  • The DataMall password can ONLY be changed using the Change Password option on the DataMall main menu.
  • The DataMall password won't match your email password unless you change it on the DataMall main menu.
  • If you've forgotten your password, contact us and we can change it for you.
I cannot connect to the Warehouse/Cognos Connection; there is an error on my web browser page.
  • Please ensure you are connecting through a secure connection, and your VPN is established.
I cannot print Cognos PDF reports on my printer, using the Adobe "Print" button. Other printers seem to work!
  • If this is a network printer, first check to see if the "Print to Image" button is checked on the printer you are using. Please refer to the OIT Knowledge Base article 9899 for detailed instructions.
  • If this continues to be an issue, please contact the IT Support Team which supports the printer you are using, as the Firmware on the printer you are using should be updated to the latest University standard. The OIT Help Desk can assist with identifying the IT Support Team associated with the network printer you are using.
  • As printers have individual Firmware settings, instances when some printers work while others do not can happen.
How do I turn off the pink bar in PDF reports indicating that the report is an interactive form?
  • Open Adobe Acrobat
  • On the menu bar, select Edit then Preferences
  • Under Categories, click Forms
  • Under General, click "Always hide forms document message bar"
Why does running a report to Excel fail when using Reverse Proxy?
  • This problem seems to be due to some unknown setting conflicts between browsers, plug-ins, and Reverse Proxy itself.
  • When experiencing this problem, some users have had success using a different browser.
  • If you are experiencing this problem, please contact the OIT Help Desk (609-258-4357).
Why can't I convert a DataMall Report to Excel in Vista?
  • Vista doesn't know how to interpret the Excel file that the DataMall creates. Click here for instructions on how to make Vista recognize DataMall Excel reports.
Why can't I view DataMall reports on a Mac using the Safari browser?
  • Safari won't display DataMall reports. You must use the Firefox browser.
Why can't I save a PDF document?
  • There is setting within Adobe Acrobat that puts a Save File icon on the Acrobat toolbar:
  • - Launch Acrobat Pro on your desktop.
  • - On the menu select Tools, then Customize Toolbars.
  • - Under the File Toolbar section, check Save.
  • - Check OK.
Why did my Schedules stop working?
  • If you recently changed your LDAP password, you will need to reset your credentials within Cognos.
  • Please refer to this documentation, or, follow these steps:
  • 1. Log into Cognos.
  • 2. From the "Tools" link in the upper-right corner of the Public Folders page, click on "My Preferences".
  • 3. Click on the "Personal Tab" in the new window.
  • 4. Click on "Renew the Credentials" link in the middle of the screen.
 

 



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