Emergency Guidelines for the Campus Community
Frequently Asked Questions about the Princeton Telephone and E-mail Notification System (PTENS)
1. What is PTENS?
PTENS complements tools the University already has in place to communicate with the University community during events such as weather-related closings, public health crises, public safety emergencies and other unique emergency situations. In the event of an actual emergency, the University will continue to relay critical information using the most appropriate options from a full range of notification resources: PTENS, Web announcements, e-mail, an automated message line, the Tiger TV emergency alert system, local radio stations, door-to-door notifications and posters.
2. How does a member of the University’s campus community enter contact information so that it can be available for use in emergencies?
3. When entering data for use by the PTENS system, may one include contact information for a spouse or significant other so that they too will be alerted during emergencies?
4. When entering data for use by the PTENS system, may a person only include an e-mail address, but no phone numbers?
T-Mobile Subcribers: The phone number you list as "Cell Phone" will receive text messages only if you confirm that you would like to receive them. Within days of entering a new phone number in the Cell Phone field in SCORE or HR Self-Service, you will receive an automated text message from the system requesting your confirmation. The message will be from "23177" and will state: PRINCETON ALERT: You have asked to receive SMS alerts from us. You must reply "Y TIGER" to confirm this request. Please use the reply feature on your phone, type Y TIGER, and press your Send key. You will receive another text message that will confirm that you will receive alerts.
All other service providers: For Verizon, ATT, etc., within days of entering your cell phone number into HR Self-Service or SCORE, you will receive a text message from "23177" with the following text: PRINCETON ALERT: You are now confirmed to receive alerts from us. More info text reply "HELP" or "STOP TIGER" to opt out. If you replied to this message with the text "STOP TIGER", you will have opted out and will not receive text messages. To opt in again, follow the instructions in Question 7.
First, check your contact information in SCORE or HR Self-Service. Update any missing or incorrect information. Ensure that you have at least one valid phone number listed. Only students and individuals who receive a paycheck from the University are currently included in the PTENS system. Casual/hourly employees (see question 14) and individuals employed by an affiliate organization (see question 13) are not in the system.
If your contact information is up-to-date and you believe you should have received a message, please send an e-mail to PTENS@princeton.edu.
Check your contact information in SCORE or HR Self-Service to ensure that you entered your cell phone number in the correct field (see question 5). If you may have opted out or if you are a T-Mobile subscriber and did not receive the opt-in message or did not reply to it, please follow these instructions to activate the service:
8. I replied to the confirmation text message or attempted to subscribe to text messaging, but received an error.
First, ensure that your cell phone number is correctly entered in SCORE or HR Self-Service (see question 5). If this information appears to be correct, follow the instructions in question 7 to subscribe and confirm. Some individuals have had to go through the procedure more than once before they were successful. Also, be sure that you are entering the text correctly. There should be no quotation marks (") and there should be a space between y and tiger and between subscribe and tiger.
If you continue to have trouble, please send an e-mail to PTENS@princeton.edu.
9. What should I do if I cannot respond to the confirmation text message because I am away from my phone for an extended period of time (e.g., overseas for sabbatical or study abroad)?
You may subscribe to text messaging at any time. Once you are able to use your phone, simply follow the instructions in question 7.
10. My phone can receive text messages, but cannot send them. How may I opt in or out of the text messaging function?
Please discuss this with your cell phone provider. At this time, Connect-ED, the company the provides the PTENS service, is not able to handle this issue in any other manner.
12. Is there a charge for calls or text messages received from PTENS?
There is no extra charge for calls or text messages from PTENS. However, the phone call and text message is subject to the conditions and rates of your particular calling plan. For example, if your calling plan does not include text messaging, you may incur a charge for a text message received from PTENS, based on the rates of your cell phone service provider. Please note that with the exception of the annual system test, the University will only send text messages for urgent situations.
13. Are employees of University affiliates, such as McCarter Theater, included in the emergency notification system?
14. Are casual/hourly employees included in the emergency notification system?
15. Are non-Princeton University Community members who use University resources, such as recreation facilities, or University contractors included in the emergency notification system?
16. The e-mail notification from PTENS included a button to listen to the message, but not all computers have sound systems. Is the voice message the same as the text included in the e-mail?
17. Another member of my household is also a member of the Princeton University community, yet we received only one phone call to our home.
18. The phone directory lists a common phone number for multiple people in our office. Will we receive multiple phone calls via that phone?
19. I did not receive a message on my office or dormitory phone.
20. I received the message, but my answering machine cut it off. Why?
21. The message on my cell phone kept looping and repeating. Why?
If you have additional questions about the PTENS System, please contact PTENS@princeton.edu.