Department of Public Safety
Division of Student Workers
The following may be a bit long but please read it THOROUGHLY. Print it and read during a shift if necessary
Public Safety workers are delivering a service to a Princeton Community that expects to be treated with a certain level of regard. While we plan on making improvements to the way we may be treated by the Community, we are of the firm belief that any improvement in this dynamic relationship starts with us. To this end, we want to make certain improvements in the service that we offer in addition to enforcing some of the policies that we may have lapsed on in the past. The policies are as follows:
The reasoning behind this is to ensure that the shuttle runs as scheduled. Since you are paid for this extra time, we expect that this extra time would be given for us. We want to be fair to you as our workers so please be fair to us in return. We, the managers, plan on enforcing this 15-minute rule, so should you no be there 15 minutes before, don’t expect to enter and get paid for this extra time.
This is a requirement and is in your best interest. Although you have been certified by Princeton University to drive University vehicles, should you have a minor accident while driving the campus shuttle, the matter, more than likely would be handled by the Princeton Borough Police Department, in which case you would need your government issued ID. To avoid any complications to such an accident (god forbid) please show your driver’s license to the desk officer before you get your keys.
The shuttle is designed to service and accommodate the Princeton community within its limits. Route 1 is completely out of the question. Other than that, stay on the route.
As stated before, we are offering a service to a community that expects to be treated with a certain level of respect, and regard. (This is why we pay you significantly more than similar student jobs at other schools) With this in mind, you should be mindful enough to keep the shuttle clean at all times. Since we have changed the structure of the shuttle to one where people call for a ride, we will not allow foodstuff on the shuttle except for Saturdays and Sundays when we would be running the normal schedule. For the 10p – 2a drivers Monday thru Friday, since you would be waiting at Stanhope until you receive a call, do all your eating outside the shuttle on the benches at Stanhope Hall.
If you feel the person is not a member, or affiliated with the University, and threatens your safety, tell them you are on your way to another location, and that you will radio Public Safety to pick them up. Then call the desk officer and give reasons as to why you find the person suspicious. Also, if students are boarding the shuttle with alcohol, are drunk, or refuse to put out cigarettes, you may also call Public Safety and ask to have a proctor transport the student(s)
1. Show your license to the desk officer
This is necessary because of the same reasons as for the campus shuttle.
Take some time to understand what you are doing when you are responding to a Lock-Out Call. When you for example take the key to open someone’s room, you are also carrying the keys to all other rooms in the building, also known as the “master key”. University Policy requires that if the keys to someone’s room are stolen, then the locks must be re-keyed and this carries a $50 charge. By losing a master key for a particular building, you would create the situation where all the locks in an ENTIRE building must be re-keyed. The cost of this is on the order of $50000. In the event that you cost the department this much, please rest assured that you will be fired. We are not telling you this to scare you, only for you to be mindful of what you do with the keys while they are in your possession. All we ask is that you keep your head on while on the job, and this is nothing more than what any other job requires.
3. Person to receive the lock out is not there when you arrive
This is yet another one of those situations where we leave it up to you to decide what to do. You can stay around for a little bit, ask in neighboring rooms for the person, or just get there and leave (in which case leave a little note saying you were there…but only if you feel like it). Keep in mind that if you leave you would eventually have to come back. So judge how busy a night it is, if you should stay or go, and make your decision. One thing is for sure: we know exactly what we DON’T want to happen. Under no circumstances should you open the door and leave it propped open so that the person would find it open whenever they return. You may think that you are doing the person a favor but at the same time you are placing undue liability on the Department should this person’s stuff be stolen while the door is propped open but the room remains unoccupied. On another more technical note, while working for the Department of Public Safety, you should feel like a professional. Feel free to show the two-way radio off while doing your very important job. And if you feel important as a University Official, you should be proud to enforce the University’s Fire Code as well. You are well aware that having doors propped is a University Violation and as a result, while on duty, you should not be guilty of this offence.
3. Request ID from the person asking to be let into the room
For obvious reasons. The desk officer gives you three pieces of information. He gives the address of the locked out person, the key code, and the name of the locked out person. All three pieces of information MUST be used to ensure that the person you let into a room is an actual resident of the room.
4. Know the Campus
Although Lockout is a good way to learn the campus, it would be best to know where the buildings are before you get out. There are maps at Public Safety which you could use to help you find your way and you should study these maps while you are waiting for the desk officer to call you. It’s in your best interest
The Call Collector is a new position. Bearing in mind that you are offering a service, you should be respectful and helpful to callers at all times. You should document each call, and promptly inform the lockout person or shuttle driver of the specific information they would need.
Students working upstairs with Public Safety administrators and assistants are required to sign an Agreement of Confidentiality. Students may, at times, be exposed to conversation, written reports, or other verbal comments regarding confidential cases and situations. Students must not repeat, in any way - written, spoken, or by reproducing documents - any such information.
In regards to office work, students will work t various tasks, including data entry of van certifications, bike and computer registrations, as well as organizing other pertinent office documentation.
Be courteous on the radio with both the call collector and desk officers. Remember you are giving your peers, officers, AND passengers a particular impression of Public Safety, and we want a good reputation.
1. To begin communication, state who you are first, and then to whom you would like to speak. “Shuttle to Base” & “Lockout to Base” are all acceptable.
2. Base should form a reply similar to “Go for Base”. Then proceed with the communication. We would like to see our users make use of terms like “10-4” and “Copy That” instead of “OK” and “Yeah”
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